1 00:00:01,300 --> 00:00:05,800 The last thing we want to do is articulate our assumptions around what 2 00:00:05,800 --> 00:00:09,400 our products, what our ideas, and our features can look like and how they will 3 00:00:09,400 --> 00:00:13,400 behave. One technique to use for this is Design 4 00:00:13,400 --> 00:00:17,200 Studio. Design Studio is a collaborative sketching 5 00:00:17,200 --> 00:00:21,800 exercise. So essentially, it's not unlike the other exercises that we've 6 00:00:21,800 --> 00:00:25,700 done in this Workshop, but instead of words in this case we are 7 00:00:25,700 --> 00:00:28,700 drawing pictures. We're sketching pictures. 8 00:00:29,600 --> 00:00:33,500 And this is an exercise again for a cross-functional team. It's not just for 9 00:00:33,500 --> 00:00:37,700 designers, or people comfortable with sketching and drawing. It's for engineer's for 10 00:00:37,700 --> 00:00:41,700 product managers, for researchers content. Strategists editorial, 11 00:00:41,700 --> 00:00:45,600 folks. Whoever needs to be a part of the process can participate in this. 12 00:00:46,800 --> 00:00:50,900 And the way that you level the playing field because a lot of people get nervous when you tell 13 00:00:50,900 --> 00:00:53,300 them, hey it's time for us to draw something together. 14 00:00:54,300 --> 00:00:58,600 They get nervous, I can't draw. I haven't drawn anything since since Primary School since elementary school. 15 00:00:59,200 --> 00:01:03,900 The way we level the playing field, is we set the expectation that first 16 00:01:03,900 --> 00:01:07,900 of all, this is sketching. It's not drawing and it's a different activity. And 17 00:01:07,900 --> 00:01:10,900 second, especially when we're talking about software products, 18 00:01:12,200 --> 00:01:16,900 is we reveal the big secret of interaction design 19 00:01:17,100 --> 00:01:19,700 and if you know the big secret of interaction design, 20 00:01:21,800 --> 00:01:25,900 I will share it with you in it and this is the story and many many ux 21 00:01:25,900 --> 00:01:29,900 people may get angry at me for revealing this, but the bottom line is this. If you 22 00:01:29,900 --> 00:01:33,600 can draw a square a circle and a 23 00:01:33,600 --> 00:01:37,400 triangle, you can sketch any interface 24 00:01:37,500 --> 00:01:41,600 currently available and I'm confident that all of you 25 00:01:41,600 --> 00:01:45,900 can sketch. Those three shapes. All of today's interfaces 26 00:01:45,900 --> 00:01:49,200 are made up essentially of squares circles and triangles 27 00:01:50,800 --> 00:01:54,500 And so you should feel confident in your ability to draw primary shapes and to participate 28 00:01:54,800 --> 00:01:58,200 in this exercise. Now Design Studio, helps us 29 00:01:58,200 --> 00:02:02,600 illustrate ideas fit to visually articulate ideas for our 30 00:02:02,600 --> 00:02:06,700 hypotheses, and it comes from architecture 31 00:02:06,700 --> 00:02:10,200 school. I did not attend architecture school and so if you 32 00:02:10,200 --> 00:02:14,800 did and I bastardize, the technique a little bit. I apologize in 33 00:02:14,800 --> 00:02:18,500 advance, but it helps us again to create a lot of ideas. A lot of Divergent 34 00:02:18,500 --> 00:02:20,400 ideas and then to come together. 35 00:02:20,600 --> 00:02:24,900 Quickly as a team around the first thing that we would like 36 00:02:24,900 --> 00:02:28,900 to test as a team. Okay, the first 37 00:02:28,900 --> 00:02:32,400 thing the first step in the process that we need to do is we need to actually 38 00:02:32,400 --> 00:02:36,900 make a 6 up and a 6 up. That's one too 39 00:02:36,900 --> 00:02:38,500 many is 40 00:02:39,800 --> 00:02:43,700 A piece of paper folded into six squares and I'm going to show you how to do that. All of you 41 00:02:43,700 --> 00:02:47,900 should have 11 by 17 paper at your table. So 42 00:02:47,900 --> 00:02:51,800 please grab a sheet of 11 by 17 paper and we're going to make a 43 00:02:51,800 --> 00:02:52,900 6 up together. 44 00:02:54,000 --> 00:02:55,200 Here's how we're going to make. 45 00:02:56,300 --> 00:03:00,700 R6 of okay, you're going to fold the piece of paper, the long way, the long 46 00:03:00,700 --> 00:03:02,700 way this way. 47 00:03:03,900 --> 00:03:05,700 Okay, in half. 48 00:03:09,600 --> 00:03:13,700 And once you've done that you're going to take your six up. 49 00:03:13,700 --> 00:03:17,700 That's folded the long way and on 11 by 17 paper. 50 00:03:19,600 --> 00:03:23,900 And you're going to letter fold in like this. You're going 51 00:03:23,900 --> 00:03:27,500 to do this letter, fold it in like that, okay? 52 00:03:29,900 --> 00:03:33,800 And once you've done that fold, when you 53 00:03:33,800 --> 00:03:37,100 unravel, you should have six. 54 00:03:38,900 --> 00:03:41,500 Squares on your sheet of paper. 55 00:03:44,200 --> 00:03:46,700 You have to fold it into thirds like this. 56 00:03:51,400 --> 00:03:55,800 Now, our goal is to fill each one of 57 00:03:55,800 --> 00:03:59,600 these six boxes, with an idea, an idea that 58 00:03:59,600 --> 00:04:03,800 speaks to the hypotheses that we'd like to work on. Then we've got 59 00:04:03,800 --> 00:04:07,700 three hypotheses on our table that as a team, we've agreed. Or the 60 00:04:07,700 --> 00:04:11,800 first three that we'd like to tackle. And so what we need to do as a 61 00:04:11,800 --> 00:04:15,900 team is we need to think about which hypotheses, we 62 00:04:15,900 --> 00:04:17,700 would like to start. 63 00:04:18,100 --> 00:04:21,200 Designing a solution for sketching a solution for. 64 00:04:23,800 --> 00:04:27,800 Now, we have three and you have six boxes. So you have the 65 00:04:27,800 --> 00:04:31,900 opportunity to take your ideas and to draw them across 66 00:04:31,900 --> 00:04:35,900 multiple boxes or to come up with multiple Solutions, multiple 67 00:04:35,900 --> 00:04:39,300 ways that these ideas could manifest on a 68 00:04:39,300 --> 00:04:43,800 screen in an experience as part of our problem 69 00:04:43,800 --> 00:04:44,900 solving process. 70 00:04:45,900 --> 00:04:49,900 So as you're thinking about our hypotheses would like you to do is think about, 71 00:04:49,900 --> 00:04:53,900 which one's you'd like to work on, you could work on. Just one, 72 00:04:53,900 --> 00:04:56,700 you can pick two or you could work on three. 73 00:04:58,900 --> 00:05:01,600 And what we're going to do is we're going to create 74 00:05:02,600 --> 00:05:06,900 six low, Fidelity sketches using the thin pens or a pencil if you 75 00:05:06,900 --> 00:05:07,400 have it. 76 00:05:09,500 --> 00:05:13,900 And your sketches should illustrate a solution for the hypotheses that 77 00:05:13,900 --> 00:05:17,500 you're working on. Now you can draw anything from an 78 00:05:17,500 --> 00:05:21,800 interface, so what it would actually look like the buttons and the forms and and 79 00:05:21,800 --> 00:05:25,700 and and the workflow, you can draw a flow chart. 80 00:05:26,800 --> 00:05:30,800 You can draw a scene of someone sitting at a computer talking to 81 00:05:30,800 --> 00:05:34,900 somebody else. Anything that you can sketch, that will help 82 00:05:34,900 --> 00:05:36,600 your colleagues understand. 83 00:05:37,800 --> 00:05:40,600 How you envision, the solution taking shape. 84 00:05:43,100 --> 00:05:47,500 And I'd like you to think about three different hypotheses that we have on the table and I'd like you 85 00:05:47,500 --> 00:05:51,900 to create six low, Fidelity sketches. And again, 86 00:05:51,900 --> 00:05:55,400 they can span across the boxes if you need to. 87 00:05:56,600 --> 00:06:00,800 That articulate a solution for the hypotheses that were working on. 88 00:06:01,100 --> 00:06:05,800 And as you do that, I'd like you to consider the personas that were working for as well, 89 00:06:06,400 --> 00:06:10,900 right? So as you're sketching consider, who you're designing for, who you're sketching for, 90 00:06:11,200 --> 00:06:12,500 and what that would look like, 91 00:06:13,400 --> 00:06:17,800 That's a create those six sketches. I'm going to give you six minutes 92 00:06:18,500 --> 00:06:22,800 total and the reason for that is I don't want you to get hung up 93 00:06:22,800 --> 00:06:26,400 on detail. I want you to get big Ideas, roughly 94 00:06:26,400 --> 00:06:30,700 sketched onto the paper as quickly as possible and so the 95 00:06:30,700 --> 00:06:34,700 time box helps us get those ideas out of our heads and onto paper 96 00:06:34,800 --> 00:06:36,100 as fast as possible. 97 00:06:37,200 --> 00:06:38,000 Is everybody clear? 98 00:06:39,400 --> 00:06:42,700 Okay, do you have a sense of which hypotheses you'd like to work on from the ones on the table? 99 00:06:45,000 --> 00:06:49,700 Maybe we could each choose different ones, you could each choose different ones, you could each work on all of 100 00:06:49,700 --> 00:06:53,700 them. But what will ask you to do at the end of this of this 101 00:06:53,700 --> 00:06:57,800 initial round is to talk about which hypothesis you're solving for. So you should have a very 102 00:06:57,800 --> 00:07:01,500 clear sense about which one you're specifically solving for 103 00:07:01,600 --> 00:07:03,000 with each sketch. 104 00:07:05,400 --> 00:07:09,600 Okay, 6 minutes. 6 ideas begin. 105 00:07:17,600 --> 00:07:21,800 Okay, that's time. The next step in our process 106 00:07:22,000 --> 00:07:26,700 is to share our sketches with our teammates. And so what I'd 107 00:07:26,700 --> 00:07:30,900 like, each one of you to do is individually is to hold your six 108 00:07:30,900 --> 00:07:34,900 up up to your colleagues, and present your ideas 109 00:07:35,400 --> 00:07:39,700 to your team. Now, start off with saying, I'm solving for this hypothesis. This is 110 00:07:39,700 --> 00:07:43,800 hypothesis, I'm solving for and here's what, I'm what, how am I 111 00:07:43,800 --> 00:07:46,400 how I'm envisioning the solution? 112 00:07:46,800 --> 00:07:50,600 To take shape. Now your teammates have the 113 00:07:50,600 --> 00:07:54,800 responsibility to provide you with critique and feedback 114 00:07:54,900 --> 00:07:58,800 now critique and feedback does not mean. I like it. 115 00:07:59,000 --> 00:08:03,900 I don't like it. That's stupid. I don't know why you did that, right? The critique 116 00:08:03,900 --> 00:08:07,800 and feedback is clarifying questions questions. Like, 117 00:08:08,200 --> 00:08:09,700 how does this solve? 118 00:08:10,500 --> 00:08:14,200 Grandpa Mike's you know problem with connecting with his 119 00:08:14,200 --> 00:08:18,900 grandkids how does this make Jane's job easier? Not it's not 120 00:08:18,900 --> 00:08:22,600 clear to me. Those are the kinds of clarifying questions. So as teammates 121 00:08:22,800 --> 00:08:26,800 your responsibility is to provide critique and feedback to your colleagues. And 122 00:08:26,800 --> 00:08:30,700 as a presenter, your responsibility is to 123 00:08:31,500 --> 00:08:35,600 narrate the sketches that you've created spend two minutes per 124 00:08:35,600 --> 00:08:39,900 person, going through your sketches and then collecting feedback from 125 00:08:39,900 --> 00:08:40,200 your colleagues. 126 00:08:40,300 --> 00:08:44,800 Legs. Why don't you go first? Hold up, your sketch to your to your colleagues and then 127 00:08:44,800 --> 00:08:46,000 walk them through your thinking. 128 00:08:47,600 --> 00:08:51,900 The first sketch illustrates our first hypothesis, which is 129 00:08:51,900 --> 00:08:55,300 that the one-click calling button will 130 00:08:55,300 --> 00:08:59,800 increase the frequency of calling and 131 00:09:00,300 --> 00:09:03,700 the sketch shows that you want to make the button, really large and 132 00:09:04,800 --> 00:09:08,400 very visible, so that it's extremely 133 00:09:08,400 --> 00:09:11,900 user-friendly, easy to find and people will be able to, 134 00:09:12,900 --> 00:09:16,700 they'll be incentivized to use it. And for people who 135 00:09:16,700 --> 00:09:17,300 might be 136 00:09:17,600 --> 00:09:20,400 More vision-impaired that won't be a problem. 137 00:09:22,200 --> 00:09:26,100 So feedback, what are the speech bubbles coming out of it? 138 00:09:26,700 --> 00:09:30,300 That's showing that you're increasing. Call frequency 139 00:09:31,700 --> 00:09:35,800 and how do you know who you are? Going, press one. Or is that the 140 00:09:35,800 --> 00:09:39,700 name? Or that's a good. That's a really good point. 141 00:09:42,200 --> 00:09:46,000 I was thinking that to initiate a call. 142 00:09:48,000 --> 00:09:52,600 It's ya know it, since we are working very high level, you probably haven't thought of every use 143 00:09:52,600 --> 00:09:56,800 case in this particular situation. So that's good feedback. And something to prevent potentially capture in the 144 00:09:56,800 --> 00:09:57,700 next iteration. 145 00:10:00,300 --> 00:10:01,600 My next. 146 00:10:03,000 --> 00:10:07,800 Sketch is illustrating. The second hypothesis we had, 147 00:10:07,800 --> 00:10:11,500 which is enhanced sound quality and call and 148 00:10:11,500 --> 00:10:15,600 video, quality will make for a better experience for people 149 00:10:15,600 --> 00:10:19,200 make it more enjoyable for people to use the service. 150 00:10:19,800 --> 00:10:23,900 So I'll illustrate that by just 151 00:10:23,900 --> 00:10:27,800 drawing some musical notes and how that's going to convert 152 00:10:27,800 --> 00:10:28,300 to 153 00:10:30,700 --> 00:10:32,700 Larger user base. 154 00:10:35,600 --> 00:10:39,400 So I interpreted this exercise as illustrating the 155 00:10:39,400 --> 00:10:43,700 hypotheses that we laid out and not so much, the features that will enable 156 00:10:43,700 --> 00:10:47,300 us to kind of evaluate our 157 00:10:47,300 --> 00:10:48,700 hypotheses. 158 00:10:51,600 --> 00:10:55,900 And the third one is are addressing the address book 159 00:10:55,900 --> 00:10:59,600 The automation between having your 160 00:10:59,600 --> 00:11:03,500 address book already in the service and I would Envision 161 00:11:03,500 --> 00:11:07,700 them. Just being able to you would 162 00:11:07,700 --> 00:11:11,800 ask them for permission to access your phone book and you'd be 163 00:11:11,800 --> 00:11:15,700 able to just choose maybe which 164 00:11:15,700 --> 00:11:19,900 contacts you want to be imported and which ones you don't want, because you 165 00:11:19,900 --> 00:11:21,600 might not want every single contest. 166 00:11:21,600 --> 00:11:25,000 In your phone to appear in the service 167 00:11:25,000 --> 00:11:27,500 and that's what I came up with. 168 00:11:29,400 --> 00:11:33,300 Okay, so 169 00:11:34,500 --> 00:11:35,100 here's mine. 170 00:11:37,600 --> 00:11:41,800 I started out with the one-click calling. I pictured an address 171 00:11:41,800 --> 00:11:45,800 book, possibly with names and pictures, so you 172 00:11:45,800 --> 00:11:49,700 could see who you're calling. And 173 00:11:50,000 --> 00:11:54,800 I figured it would be easy to use if you're calling your grandkids and you see a picture of him, you don't have to worry about reading 174 00:11:54,800 --> 00:11:58,700 text. So literally 175 00:11:58,700 --> 00:11:59,700 one click going. 176 00:12:04,700 --> 00:12:08,900 The second one would be a prompt. Would you like to sync 177 00:12:08,900 --> 00:12:12,800 with an existing contact list? And I was thinking since this is 178 00:12:12,800 --> 00:12:16,700 online calling you don't necessarily need to have a phone number. So you could you could sink with 179 00:12:16,700 --> 00:12:20,600 Facebook Google+, Twitter, 180 00:12:21,100 --> 00:12:25,700 maybe not Twitter. I'm not sure how you would do that but but I just, I figured or 181 00:12:25,700 --> 00:12:29,800 not at this time. Give the person you know you can come back later and do it. 182 00:12:30,900 --> 00:12:31,200 I was also 183 00:12:31,400 --> 00:12:35,900 Thinking, and this would also probably be part of 184 00:12:35,900 --> 00:12:39,900 the address contact sinks is the way that you could sort your contacts 185 00:12:39,900 --> 00:12:43,900 between work contacts, friends, family. You know, if you're trying 186 00:12:43,900 --> 00:12:47,800 to have a coordinated family call, I figured it would be nice if you 187 00:12:47,800 --> 00:12:50,100 had all of those contacts group together. 188 00:12:53,700 --> 00:12:57,900 I thought a nice feature to have, would be to have a sound volume bar at the bottom 189 00:12:58,600 --> 00:13:02,800 and the option for speaker and headphones, because you might want to have a 190 00:13:02,800 --> 00:13:05,600 lower sound on headphones, but a higher sound on speakers. 191 00:13:07,100 --> 00:13:11,300 So there's little buttons to indicate speaker a headphones. And 192 00:13:11,800 --> 00:13:15,600 I also found another thing for testing sound quality, call 193 00:13:15,600 --> 00:13:19,900 Quality, and video quality, would be to have something that shows 194 00:13:19,900 --> 00:13:21,600 your connection speed. I 195 00:13:21,800 --> 00:13:25,900 Sometimes our wireless at home, slows down for 196 00:13:25,900 --> 00:13:29,800 some reason and we never know why. And and when things are streaming 197 00:13:29,800 --> 00:13:33,800 it all the sudden starts skipping. So I figured, you know, I don't really want people 198 00:13:33,800 --> 00:13:37,500 to blame the service for their bad sound quality, if it's their internet 199 00:13:37,500 --> 00:13:41,800 connection. So I figured that having some sort of monitor like that would would 200 00:13:41,800 --> 00:13:45,800 have. It's your fault cheap 201 00:13:45,800 --> 00:13:49,700 internet provider. How might the the audio controls? I assume 202 00:13:49,700 --> 00:13:51,500 that's to just a hypothesis on 203 00:13:51,700 --> 00:13:55,700 Molly. Yeah, I think just you know the experience of 204 00:13:56,700 --> 00:13:57,800 probably not 205 00:13:59,500 --> 00:14:03,500 Probably it would be more towards the experience quality than 206 00:14:03,500 --> 00:14:07,900 actually improving the sound quality because it's only going to be as good as the speakers 207 00:14:08,500 --> 00:14:12,000 or headset that you're using. So I can see volume playing a role and 208 00:14:12,600 --> 00:14:16,900 experienced quality for sure. But I think having the volume since you are you 209 00:14:16,900 --> 00:14:20,900 know since you are going to be basically most of this is going to be based on 210 00:14:20,900 --> 00:14:24,700 sound having a very obvious volume control instead of going into 211 00:14:24,700 --> 00:14:28,900 settings and, you know, have to drill down to something. I think it's a lot easier. 212 00:14:29,100 --> 00:14:32,100 It's straight up on the user interface make sense. 213 00:14:35,100 --> 00:14:39,500 Terrific. So that's round one in our design studio, and we're going, we have two more rounds. In our second 214 00:14:39,500 --> 00:14:43,700 round is when we start to Pare down. So, we've just generated between the five of you 215 00:14:43,800 --> 00:14:47,800 30 ideas about how to solve these particular business problems. Our 216 00:14:47,800 --> 00:14:51,500 goal now is to start converging, and we're going to do that in two separate steps. 217 00:14:52,000 --> 00:14:56,900 The next step is to Pare down, and what I'd like you to do is I'd like you to work on one eight and a 218 00:14:56,900 --> 00:15:00,900 half by 11 sheet of paper. So you all should have one of the 219 00:15:00,900 --> 00:15:02,100 smaller sheets of paper. 220 00:15:03,200 --> 00:15:07,700 I'd like you to synthesize any critique or feedback that you got on your ideas on the six 221 00:15:07,700 --> 00:15:11,700 ideas that you came up with originally, along with any ideas that you 222 00:15:11,700 --> 00:15:15,900 gleaned from your teammates glean is a fancy word for steel and 223 00:15:15,900 --> 00:15:19,500 that's perfectly. Okay, here, the point is to build this to build a 224 00:15:19,500 --> 00:15:23,800 collaborative product at the end that builds off of each other's 225 00:15:23,800 --> 00:15:27,800 ideas. If you liked and idea that worked from somebody else's on, you can 226 00:15:27,800 --> 00:15:31,900 grab that if it makes sense in your design. But what I'd like you to do is I'd like 227 00:15:31,900 --> 00:15:32,800 you to create 228 00:15:33,000 --> 00:15:37,000 Sketch for a proposed solution, so evaluate your six ideas. 229 00:15:38,100 --> 00:15:42,800 based on the feedback that you received plus, any anything else that you picked up 230 00:15:42,800 --> 00:15:46,900 from your colleagues sketches, and pick 231 00:15:46,900 --> 00:15:49,500 the idea that you feel has the most Merit, 232 00:15:50,500 --> 00:15:54,900 Pare down to one sketch and add it as much 233 00:15:54,900 --> 00:15:58,300 detail as you can. You've got a larger larger space 234 00:15:59,000 --> 00:16:03,800 and one focused idea to work on individually as to how that idea would 235 00:16:03,800 --> 00:16:07,900 manifest in product form. What does that interface look like? 236 00:16:07,900 --> 00:16:11,400 What does that workflow look like? What is the scenario? Look, like the 237 00:16:11,400 --> 00:16:15,800 context of use. Those are the different kinds of things that you can sketch and so, your 238 00:16:15,800 --> 00:16:19,900 drawing should illustrate a solution for at least one of the hypotheses may be 239 00:16:19,900 --> 00:16:20,100 in some 240 00:16:20,300 --> 00:16:24,800 Cases, you successfully marry a sketch that solves for 241 00:16:24,800 --> 00:16:28,900 more than one hypothesis, and that's terrific. And again, your drawings 242 00:16:28,900 --> 00:16:32,800 and your sketches should work for, at least one of our personas or 243 00:16:32,800 --> 00:16:36,800 both, depending on what you're solving for. Now, once again, you're going to 244 00:16:36,800 --> 00:16:40,900 have six minutes to Pare down from six ideas down to one. So you've got a bigger 245 00:16:40,900 --> 00:16:44,900 space more detail and one idea of building off of everything you 246 00:16:44,900 --> 00:16:45,700 just heard. 247 00:16:46,500 --> 00:16:50,300 okay, six minutes begin 248 00:16:54,900 --> 00:16:58,700 Okay, that's time. Our 249 00:16:58,700 --> 00:17:02,700 next round is identical to the previous round. Where once again, you're going to hold up your 250 00:17:02,700 --> 00:17:06,900 sketch, you're going to share with your colleagues, what you improved, 251 00:17:07,000 --> 00:17:11,900 what you added what you focused on and how you think that's going to solve the personas problem. 252 00:17:12,300 --> 00:17:16,800 And once again, your responsibility as colleagues and teammates is to provide critique and feedback 253 00:17:16,800 --> 00:17:20,700 on that idea. Why did you focus on that idea? And what if you 254 00:17:20,700 --> 00:17:22,700 refined, do I go first? 255 00:17:24,300 --> 00:17:28,400 So, I was inspired by the tile idea that many of you 256 00:17:28,400 --> 00:17:32,400 had and I tried to take it a little bit further with cover flow. So 257 00:17:33,200 --> 00:17:37,800 from the, the olden days, the ability to see a single image but then use a 258 00:17:37,800 --> 00:17:41,500 swipe to move back and forth between all the pictures. 259 00:17:42,900 --> 00:17:46,500 I like the idea of maybe the system being smart enough to know who I might be 260 00:17:46,500 --> 00:17:50,900 calling. So it's defaulted to a particular particular 261 00:17:50,900 --> 00:17:53,100 call on this particular. In this case, it's the kids 262 00:17:53,400 --> 00:17:57,700 Because it is Sunday for a conch and the 263 00:17:57,700 --> 00:18:01,300 idea that I think somebody had about being able to tell me 264 00:18:01,800 --> 00:18:05,600 what my current connectivity was. So in the corner, there's a signifier 265 00:18:05,600 --> 00:18:09,500 suggesting that I have strong Wi-Fi connectivity, so it's giving me multiple 266 00:18:09,500 --> 00:18:13,600 options for four types of calls that is supposed to be a phone and a 267 00:18:13,600 --> 00:18:17,300 video audio and video. That's what does those icons 268 00:18:17,300 --> 00:18:18,000 represent? 269 00:18:20,400 --> 00:18:24,100 And then it's does its switch off if the 270 00:18:24,400 --> 00:18:28,700 receptionist too low or it could. Yeah, I mean this could either be a signifier just 271 00:18:28,700 --> 00:18:32,900 saying what's available to me and your call is made just by clicking on the image. So it's one click 272 00:18:33,400 --> 00:18:37,900 or these could actually be buttons that appear disappear depending on what my bandwidth connectivity is. 273 00:18:37,900 --> 00:18:41,900 A hadn't, really thought that through. You're someone I click on the kids, it automatically goes to a 274 00:18:41,900 --> 00:18:45,700 video chat, I think so. I mean I think that as a user I would expect to 275 00:18:45,700 --> 00:18:48,400 click on those images so I think it should do something. 276 00:18:49,400 --> 00:18:53,900 This is specifically for Grandpa. Yeah. Sorry. So I was going 277 00:18:53,900 --> 00:18:55,700 after the grandpa here. Yeah. Okay. 278 00:18:59,100 --> 00:19:03,900 Terrific. So we started by diverging lots of ideas. We're starting to come together. We went 279 00:19:03,900 --> 00:19:07,700 down from 30 down to five ideas. Our last 280 00:19:07,700 --> 00:19:11,700 step is to come together as a team around one 281 00:19:11,700 --> 00:19:15,800 big idea and just like with the personas this is the 282 00:19:15,800 --> 00:19:19,700 idea that we want to test first as a 283 00:19:19,700 --> 00:19:23,700 team. A lot of great ideas on the table, a lot of different ways to implement them. 284 00:19:23,900 --> 00:19:27,700 We need to come together as a team and create one big 285 00:19:27,700 --> 00:19:28,700 sketch. 286 00:19:28,900 --> 00:19:32,800 Or the idea that we'd like to test first. And ultimately you would use 287 00:19:32,800 --> 00:19:36,900 this sketch as the basis of your 288 00:19:36,900 --> 00:19:40,200 initial prototyping efforts. Because these this is the 289 00:19:40,200 --> 00:19:44,600 hypothesis or the set of features that you would like to go after first 290 00:19:44,800 --> 00:19:48,900 as a team. So as a team, what I'd like you to do next and last 291 00:19:48,900 --> 00:19:52,900 is to come together on one big, easel pad size 292 00:19:52,900 --> 00:19:56,300 sketch, this size sketch that takes into account. 293 00:19:58,600 --> 00:20:02,900 The five different sketches that you've got on here, the five different 294 00:20:02,900 --> 00:20:05,900 ideas and converges 295 00:20:06,700 --> 00:20:10,800 around a shared vision for the first 296 00:20:11,200 --> 00:20:15,800 experiment. The first thing you'd like to test together as a team. Now again, remember 297 00:20:16,000 --> 00:20:19,900 just because your idea gets picked or at least added into the mix, 298 00:20:20,900 --> 00:20:24,600 doesn't mean that it's the best idea or if your idea doesn't make it in, doesn't mean it's a bad 299 00:20:24,600 --> 00:20:28,200 idea. It simply says that as a team, we believe that we 300 00:20:28,300 --> 00:20:32,700 Test. This first, this is the riskiest. This is the most complex. 301 00:20:32,700 --> 00:20:36,900 This perhaps has the highest chance for success and if that doesn't work out, 302 00:20:36,900 --> 00:20:40,400 we have a backlog of all of these ideas to fall back on. 303 00:20:41,900 --> 00:20:45,900 And iterate our design forward. So I'd like you to spend the next 15 304 00:20:45,900 --> 00:20:49,400 minutes coming together as a team or on one 305 00:20:49,600 --> 00:20:53,900 idea. And and that will be the idea that as a team you would pursue 306 00:20:53,900 --> 00:20:57,300 first based on the five sketches that you currently have on the table. 307 00:20:58,400 --> 00:21:02,900 Okay, and you'll end up on one of the big easel pad size paper, so somebody will end up having to be 308 00:21:02,900 --> 00:21:05,500 the the artist for the group. 309 00:21:08,000 --> 00:21:08,500 Begin. 310 00:21:14,300 --> 00:21:18,400 So that's time at least for this exercise. What I'd like one of you to do 311 00:21:18,400 --> 00:21:21,900 is just to kind of recap the final 312 00:21:21,900 --> 00:21:25,800 sketch here for the room. So what hypothesis for you solving for 313 00:21:25,800 --> 00:21:29,900 which Persona and what are you going to, what? Essentially, 314 00:21:29,900 --> 00:21:33,500 what are you going to work to prove or to validate first? 315 00:21:33,500 --> 00:21:36,400 So if one of you could take that that would be great. 316 00:21:48,200 --> 00:21:49,600 Might be a bit awkward. But 317 00:21:52,800 --> 00:21:56,900 so we we went for the second type 318 00:21:56,900 --> 00:22:00,700 of this. So we believe that higher 319 00:22:00,700 --> 00:22:04,700 sound and go quality will make the experience for both 320 00:22:04,700 --> 00:22:07,500 Grandpa and gain better. 321 00:22:08,500 --> 00:22:09,100 And 322 00:22:11,300 --> 00:22:12,600 What we want is 323 00:22:12,600 --> 00:22:16,400 that 324 00:22:16,400 --> 00:22:20,900 if a connection is bad, or if the computer is 325 00:22:20,900 --> 00:22:24,700 running on low memory or having poor Hardware, 326 00:22:24,700 --> 00:22:27,700 it's runs an automatic check 327 00:22:27,700 --> 00:22:31,500 and this will 328 00:22:31,500 --> 00:22:35,800 be able to identify specific ideas. 329 00:22:35,800 --> 00:22:39,500 And even before there is a problem, 330 00:22:39,500 --> 00:22:41,300 it could give you tips. 331 00:22:41,300 --> 00:22:45,100 How to improve your settings on your computer to 332 00:22:45,100 --> 00:22:49,800 improve the gold, the gold quality. And 333 00:22:49,800 --> 00:22:53,300 only if you still have extra problems, you can 334 00:22:53,300 --> 00:22:57,900 click through to extra screen and Report 335 00:22:57,900 --> 00:22:58,700 more detail. 336 00:23:06,200 --> 00:23:10,900 The only other thing I think that we mentioned was the possibility of wanting to reach out to 337 00:23:10,900 --> 00:23:14,900 customer support at some step in that process. So people didn't feel like they were completely on 338 00:23:14,900 --> 00:23:18,100 their own as long as one other option. Yeah. 339 00:23:19,400 --> 00:23:23,900 Terrific. Thank you. And so this would be the first idea that you would pursue as a team. 340 00:23:23,900 --> 00:23:27,900 And again, as you learn things about that, you may decide, hey, you know what? We shouldn't pursue this, 341 00:23:27,900 --> 00:23:31,800 but you've got a backlog of ideas that we've been generating through these 342 00:23:31,800 --> 00:23:35,600 series of exercises, that gives you a sense of where to go next and as you 343 00:23:35,600 --> 00:23:39,700 make something and you start to test your assumptions, you'll 344 00:23:39,700 --> 00:23:43,900 learn more, you'll be able to pick a better hypothesis 345 00:23:43,900 --> 00:23:47,800 than next time around. I would contend that if tomorrow was the first day 346 00:23:47,800 --> 00:23:49,000 of the iteration for 347 00:23:49,000 --> 00:23:53,800 This project that builds this feature, that you guys assuming that 348 00:23:53,800 --> 00:23:57,700 we're all in design, product engineering, and so forth. 349 00:23:57,700 --> 00:24:01,500 QA whoever needs to be there, could get to work starting from that 350 00:24:01,500 --> 00:24:05,800 document because you've built up an understanding of what that I'm 351 00:24:05,800 --> 00:24:09,900 not saying, you can go forth and build the entire thing, but you could get started with your 352 00:24:09,900 --> 00:24:13,700 individual roles moving forward from this 353 00:24:13,700 --> 00:24:14,600 artifact. 354 00:24:17,100 --> 00:24:21,900 Because you've created it together as a team, you've built a shared understanding of what those boxes 355 00:24:21,900 --> 00:24:25,700 in those arrows. And those sliders mean and as individual 356 00:24:25,700 --> 00:24:29,800 practitioners, you have a sense of what needs to happen next 357 00:24:29,900 --> 00:24:33,900 from your particular competency and discipline. So, for example, from a design 358 00:24:33,900 --> 00:24:37,800 perspective, we now need to work this into a workflow. We have a sense of what that 359 00:24:37,800 --> 00:24:41,800 workflow is based on this sketch from an engineering perspective. 360 00:24:41,900 --> 00:24:45,600 You have a sense of what the technology needs to do in order to 361 00:24:45,600 --> 00:24:46,700 facilitate this 362 00:24:46,800 --> 00:24:50,100 Well, and so we can all go off in a parallel path. 363 00:24:51,800 --> 00:24:55,900 And begin to take this project forward because we've built that shared understanding by 364 00:24:55,900 --> 00:24:59,500 coming to this conclusion. This consensus together as a 365 00:24:59,500 --> 00:25:03,900 team. Now we don't know yet to your point if this is the 366 00:25:03,900 --> 00:25:07,600 right thing to build or the right workflow to build. But if we had 367 00:25:07,600 --> 00:25:11,800 decided that this is the right thing to build, I would contend that you could get 368 00:25:11,800 --> 00:25:15,900 started Tomorrow based strictly on that artifact and the time spent 369 00:25:16,000 --> 00:25:18,300 in getting to that convergence.