- We were talking about Debbie the dog owner
and we asked you to go back and think about
how you would test if you were Debbie.
One of the things we want to think about is the context.
So we know that Fufu, her lovely little dog,
is overdue for her haircut, so
Debbie's probably wanting something to get in really fast.
She wants it to be probably easy to book that haircut.
- Yeah and I think speed is gonna be important to her,
she doesn't have a lot of time to spend
and I think if something is not obvious, how to do it,
or if the slow response time, she may just bail
and pick up the phone and call us
and we don't really want her to call the pet salon, right?
- Because that defeats the purpose of this thing.
She's probably gets frustrated so
maybe she's one of those that does multiple clicks.
- Oh yeah that can really be a killer.
- Right. Yeah.
I also think that she's a regular customer
so she might expect a little bit of,
let's have some more options here
that I can do something special. Right?
- Well Fufu does deserve special treatment, that's for sure.
- Maybe - Something more deluxe right?
More deluxe packages.
- Maybe rainbow colored dye or something. Yeah.
- Yeah. - Yeah.
- And again she's in a hurry so
if she books her appointment,
she wants to know right now
that she booked that appointment.
She doesn't wanna have to wait a long time
or wonder if an email's going to come or whatever.
- That's true so how can we get that confirmation to her?
If I go back to that regular customer,
it means that she's loyal.
Would she expect discounts or maybe rewards?
- That's definitely something we might mention
to the product owner,
that might be a feature to provide discount codes
or some kind of loyalty program.
- Right so I think what we want you to do
when you're thinking about testing as personas
is not only looking at the what should it do,
what are the requirements, but be able to give feedback
back to the product owner to the team to say,
"Hey you know this might be something
you want to look at in the future."
So testing as a persona can be
very powerful in helping your team.
We've talked about personas,
now let's look at some different techniques.