1 00:00:06,973 --> 00:00:09,443 - We were talking about Debbie the dog owner 2 00:00:09,443 --> 00:00:11,876 and we asked you to go back and think about 3 00:00:11,876 --> 00:00:14,732 how you would test if you were Debbie. 4 00:00:14,732 --> 00:00:18,228 One of the things we want to think about is the context. 5 00:00:18,228 --> 00:00:22,014 So we know that Fufu, her lovely little dog, 6 00:00:22,014 --> 00:00:24,514 is overdue for her haircut, so 7 00:00:26,380 --> 00:00:30,372 Debbie's probably wanting something to get in really fast. 8 00:00:30,372 --> 00:00:34,539 She wants it to be probably easy to book that haircut. 9 00:00:35,697 --> 00:00:38,005 - Yeah and I think speed is gonna be important to her, 10 00:00:38,005 --> 00:00:39,675 she doesn't have a lot of time to spend 11 00:00:39,675 --> 00:00:43,619 and I think if something is not obvious, how to do it, 12 00:00:43,619 --> 00:00:47,907 or if the slow response time, she may just bail 13 00:00:47,907 --> 00:00:49,205 and pick up the phone and call us 14 00:00:49,205 --> 00:00:51,676 and we don't really want her to call the pet salon, right? 15 00:00:51,676 --> 00:00:54,659 - Because that defeats the purpose of this thing. 16 00:00:54,659 --> 00:00:57,027 She's probably gets frustrated so 17 00:00:57,027 --> 00:01:00,090 maybe she's one of those that does multiple clicks. 18 00:01:00,090 --> 00:01:01,555 - Oh yeah that can really be a killer. 19 00:01:01,555 --> 00:01:03,370 - Right. Yeah. 20 00:01:03,370 --> 00:01:06,870 I also think that she's a regular customer 21 00:01:07,987 --> 00:01:10,987 so she might expect a little bit of, 22 00:01:13,267 --> 00:01:15,154 let's have some more options here 23 00:01:15,154 --> 00:01:18,557 that I can do something special. Right? 24 00:01:18,557 --> 00:01:21,338 - Well Fufu does deserve special treatment, that's for sure. 25 00:01:21,338 --> 00:01:23,020 - Maybe - Something more deluxe right? 26 00:01:23,020 --> 00:01:24,715 More deluxe packages. 27 00:01:24,715 --> 00:01:27,811 - Maybe rainbow colored dye or something. Yeah. 28 00:01:27,811 --> 00:01:29,371 - Yeah. - Yeah. 29 00:01:29,371 --> 00:01:31,610 - And again she's in a hurry so 30 00:01:31,610 --> 00:01:32,994 if she books her appointment, 31 00:01:32,994 --> 00:01:34,427 she wants to know right now 32 00:01:34,427 --> 00:01:35,658 that she booked that appointment. 33 00:01:35,658 --> 00:01:37,754 She doesn't wanna have to wait a long time 34 00:01:37,754 --> 00:01:40,987 or wonder if an email's going to come or whatever. 35 00:01:40,987 --> 00:01:45,154 - That's true so how can we get that confirmation to her? 36 00:01:47,211 --> 00:01:49,330 If I go back to that regular customer, 37 00:01:49,330 --> 00:01:51,930 it means that she's loyal. 38 00:01:51,930 --> 00:01:56,217 Would she expect discounts or maybe rewards? 39 00:01:56,217 --> 00:01:58,746 - That's definitely something we might mention 40 00:01:58,746 --> 00:01:59,579 to the product owner, 41 00:01:59,579 --> 00:02:03,057 that might be a feature to provide discount codes 42 00:02:03,057 --> 00:02:05,986 or some kind of loyalty program. 43 00:02:05,986 --> 00:02:08,634 - Right so I think what we want you to do 44 00:02:08,634 --> 00:02:11,454 when you're thinking about testing as personas 45 00:02:11,454 --> 00:02:15,204 is not only looking at the what should it do, 46 00:02:16,105 --> 00:02:20,362 what are the requirements, but be able to give feedback 47 00:02:20,362 --> 00:02:22,649 back to the product owner to the team to say, 48 00:02:22,649 --> 00:02:25,234 "Hey you know this might be something 49 00:02:25,234 --> 00:02:27,394 you want to look at in the future." 50 00:02:27,394 --> 00:02:29,894 So testing as a persona can be 51 00:02:31,042 --> 00:02:34,330 very powerful in helping your team. 52 00:02:34,330 --> 00:02:36,002 We've talked about personas, 53 00:02:36,002 --> 00:02:39,449 now let's look at some different techniques.