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- With the prevalence of mobile devices

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being used To actually complete our jobs,

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there is a certain risk
associated with that.

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Because we're now putting
company data onto a device,

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that device may or may not be owned

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by the actual company,

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and that's a bit of a problem.

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So MDM comes into play here.

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MDM is mobile device management,

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and we see here how do we maintain

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enterprise security posture on a device

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that we do not control

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while still giving the user
the freedom they expect,

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and require in order to
actually complete their job?

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We see a lot of bring your own device

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and enterprise environments now.

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As well, the company may or may not own

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a whole bunch of tablets
and mobile phones.

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So we see the use of tablets

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as well as phones in particularly,

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a lot in warehouse environments.

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So you take a device
that has a camera on it,

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that camera can scan a barcode.

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Similarly, the companies that deliver

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packages to your front door,

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and they need to prove
that the delivery was made.

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They take a picture of the delivery.

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There's your front door,

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there's your package.

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You get an email saying,

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"Hey, there's your package right there.

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There's proof that we delivered it."

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That device and the warehouse devices,

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whatever the case may be,

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are most likely owned by the company.

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So how do we enforce
our enterprises policies

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on these devices that are out and about,

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as well on devices that we are allowing

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to attach to our network?

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So MDM exists.

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MDM has a whole bunch of common features

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across the majority of MDM providers.

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So let's take a run
through these provisioning.

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A lot of these MDM platforms allow

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or offer zero touch provisioning services.

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Wherein, when the user opens the device,

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it is already associated
with one, the MDM,

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and two, the actual enterprise customer.

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These MDMs will then push down

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some configuration to that device

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as well as policy and security setting.

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So how long does the
pen need to be in order

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to unlock the device, things like that.

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They also offer backup
and restore capabilities,

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so that if the device is
lost, no data is lost.

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Similarly, remote lock and wipe.

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If the device is stolen,

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then the MDM can go wipe the device.

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If it's online, lock it.

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If it's online, provided the
MDM can access it, of course.

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And one of these policies

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that you could configure is,

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if it hasn't talked to
the MDM in four days,

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then wipe the device.

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Logging and reporting.

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So we have local logs on the device,

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take those logs and send them up

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to the MDM provider.

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Access control, meaning
you have to be an employee

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of this organization to
actually use the device.

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We can deploy applications.

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So if we need this barcode scanner

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to be on all of our devices,

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we can enforce that with MDM,

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as well as prevent the users

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from removing those applications.

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We can push for more updates.

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So, for example, an
iPhone is going to say,

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"Hey, there's a new
version of iOS available.

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Do you wanna install it with an MDM?"

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We can take control of that

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and force the installation

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or stop the installation

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if we don't want the user to upgrade yet,

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because we haven't gone
through the full QA

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on whatever our enterprise
applications are.

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We can monitor network utilization,

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see how much of our SIM data

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is actually being consumed.

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So we don't have extreme
cell phone charges.

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We can track assets as well.

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So with an MDM, you could turn on the GPS

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and say this device is physically located

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at this latitude/longitude.

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And we know where the device is.

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Remotely troubleshoot,
remote control, GPS tracking.

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This one is particularly
interesting, geofencing.

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I worked with a customer
one time that had,

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it was a grocery store,

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and they had little cell phones

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that were used for the the
what's the word for it,

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remote shoppers.

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So you go to the application,

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you say I wanna buy some milk and cheese,

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submit your order.

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Someone in the store has
to acquire those goods,

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put 'em into a bag and
put your name on it.

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And they were using cell phones for that.

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And they had a problem with people

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leaving with the devices
at the end of the day.

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So they implemented an MDM

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with a geofencing functionality

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and there was an alert sent

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as soon as that device crossed that fence.

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Then, so as they're
walking out to their car,

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an alert was sent to the
in store manager saying,

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"Hey, one of your cell phones is leaving.

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You need to go take a look at that."

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Usually, there's support for iOS,

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Android, and ChromeOS in these MDMs.