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Okay, now it's time to look at SOS report. Now what is

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SOS report? Well, SOS, it's actually an

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international code that is used by many, many

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people when they are in distress, or they want to

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call out Mayday. So no one really knows exactly

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what they really stand for, but if you like Google

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it or go online, you will find that a few people

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says SOS stands for like, save our soul, or save our

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ship. Anyway, so SOS is something that is called

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when someone is in really deep trouble and needs

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help. So based on the same idea, Red Hat or

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CentOS created something called SOS report, it's a

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command, when you run that command, it actually

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collects all the information about your files,

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your logs, put it into a package, and it sends it

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out to them. So again, what's the purpose of this

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report? Collect and package diagnostic and

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support data. So the package name that has to be

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installed on your system, which usually comes pre

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installed, or pre package when you are installing

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Red Hat, or CentOS on your system, and the

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package is sos-, and the version name depending

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on which version you're running. And the command

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that you will need to run to collect all that

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data, all that files and directories is sosreport.

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So let's run the sosreport command and

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see how it works. Okay, so this is my Linux

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machine. I am logged in as myself, I want you to become root.

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[No audio]

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Okay, so now I'm root. Now simply type

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sosreport. This is the command, hit enter.

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[Auhtor typing]

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It's going to tell me the sosreport version, which is 3.5,

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goes through changes as you upgrade or update your

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system. It's telling you right here this command

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will collect diagnostic and configuration

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information from this CentOS Linux system and

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install the application. And the location of all

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the files that are collected or copied will be

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under /var/tmp, and the file name will be sos.,

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and so on, but the case number or the date and

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time. Also, they asked you some information to

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confirm and press enter to continue or CTRL C to

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quit of it. If you did not intend to

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run this command, or don't want to share your

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configuration files with Red Hat support or

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CentOS. So you go ahead and hit enter, and you

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will see that will ask you, it will prompt you to

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enter your first initial and last name. So put in

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your first initial last name. Then the next

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question is Please enter the case id that you are

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generating this report for. Now the case id is

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something that is given to you when you open up a

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case with Red Hat. So you called up or you open up

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online, you say hey, I'm having an issue with my

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system and so and so, and they generate a case for

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you, right. So you will have to enter the case id

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here. So for this training purposes, we'll pick an

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arbitrary numbers let's say 9000, 9000, hit enter.

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And now you will see, it will collect all the

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configuration files that are located in /etc,

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it will collect all the logs, it will collect

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all the system information. So all that

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information is been packaged together into one

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file or container which will be a tar file, and it

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will be saved in your /var/tmp directory.

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The reason we do that is because this way the

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support do not have to come back to you to ask you

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to provide certain configuration file or certain

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information back and forth, back and forth. So they

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will have all that information beforehand, before

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they started asking you some additional questions.

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So you'll see right now it's running, it's at 72

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out of 99 processor. So it's probably going to

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take somewhere from one minute to five minutes, of

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course depending on your system. If your system is

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very heavy, beefed up resources, then it will take

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a little longer as well. So give it some time.

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[no audio]

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Okay, so the command completed successfully. And

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now you will see right here, it's telling you, Your

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sosreport has been generated and saved in a war

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/var/tmp/sosreport with my user id, and right here,

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this is the case number that we enter. Of course,

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the case number will be different, in your case,

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the date and time, and it's a tar file, and it is

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compressed file because it's not that big. So what

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do you have to do is, once you have that, once

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you go to /var/tmp, and then you do ls -ltr,

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and you'll see at the bottom, this is the file

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that has been generated. You can ignore the other

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md5 file, system checks some to make sure it has

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all the required files that it was looking for. So

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once you have this file, what do you have to do,

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now you could just copy it over to Red Hat portal

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through FTP if you have your communication open

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from your system to them, or you could simply FTP

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to your own desktop, and that's how you upload

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this file to them. They will look at it and then

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they will diagnose what the issue is. So that's

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about sosreport. It's very useful and it's

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required every time you become of course a system

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administrator you will be asked to provide SOS

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report when you open up a case with Red Hat.

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[No audio]