1 00:00:00,000 --> 00:00:01,930 [No audio] 2 00:00:01,930 --> 00:00:03,750 Job titles and duties. 3 00:00:04,250 --> 00:00:07,710 My students ask me this question after taking this 4 00:00:07,760 --> 00:00:09,882 course, what kind of job am I going to 5 00:00:09,896 --> 00:00:12,522 be getting or what are my duties is going 6 00:00:12,536 --> 00:00:15,126 to be, what I'm going to be working at? 7 00:00:15,248 --> 00:00:18,330 Now those are legit questions. 8 00:00:18,500 --> 00:00:21,102 So here's the time that you should know what 9 00:00:21,116 --> 00:00:23,094 are the jobs that you should be applying for 10 00:00:23,132 --> 00:00:26,146 or looking for and what you should be expecting 11 00:00:26,218 --> 00:00:28,040 to do when you get that job. 12 00:00:28,550 --> 00:00:31,338 So the basic job that you're going to 13 00:00:31,364 --> 00:00:34,470 be getting is the IT technician, which is 14 00:00:34,520 --> 00:00:36,870 more of a help desk technician job. 15 00:00:36,980 --> 00:00:40,806 I'm not telling you to pursue specifically for this job, 16 00:00:40,928 --> 00:00:45,740 but perhaps for those people who actually have never done 17 00:00:46,130 --> 00:00:48,810 any kind of work in IT or don't even have 18 00:00:48,860 --> 00:00:54,150 educational background in IT, and coming from completely different background, 19 00:00:54,470 --> 00:00:57,210 I would say and I would recommend that they should 20 00:00:57,260 --> 00:00:59,694 start with IT help desk field. 21 00:00:59,852 --> 00:01:04,294 That's one of the field that is very informative. 22 00:01:04,402 --> 00:01:07,460 You will get a lot of information about IT. 23 00:01:08,150 --> 00:01:11,022 If you already have some of the experience in IT, 24 00:01:11,096 --> 00:01:14,106 then I would say go for system administrator job. 25 00:01:14,228 --> 00:01:16,230 A system administrator is an 26 00:01:16,280 --> 00:01:19,482 administrator who manages the system. 27 00:01:19,676 --> 00:01:22,326 And system is comprised of what? 28 00:01:22,448 --> 00:01:27,130 It's comprised of hardware, software, operating systems, 29 00:01:27,190 --> 00:01:30,114 networking devices, cables and all those stuff. 30 00:01:30,212 --> 00:01:33,800 All that combined together make up a system. 31 00:01:34,910 --> 00:01:37,554 Then the next one, another higher 32 00:01:37,592 --> 00:01:39,982 level job is a system engineer. 33 00:01:40,126 --> 00:01:41,874 At this level you will 34 00:01:41,912 --> 00:01:45,754 be designing your entire infrastructure. 35 00:01:45,802 --> 00:01:48,418 Meaning you will be putting all the computers 36 00:01:48,454 --> 00:01:50,934 together, how many computers you need, how many 37 00:01:50,972 --> 00:01:52,894 CPU you need, and so on and so forth. 38 00:01:53,002 --> 00:01:55,090 Then of course it becomes a senior 39 00:01:55,150 --> 00:01:59,070 job, senior system administrator, senior system engineers, 40 00:01:59,630 --> 00:02:01,650 manager, supervisor, and so on. 41 00:02:01,760 --> 00:02:03,702 So these are the titles that you look for. 42 00:02:03,776 --> 00:02:05,574 Now let's talk about the duties, what 43 00:02:05,612 --> 00:02:06,978 exactly you're going to be doing. 44 00:02:07,124 --> 00:02:08,877 I have this Word document. 45 00:02:08,913 --> 00:02:10,578 I'm going to cover all the duties one 46 00:02:10,604 --> 00:02:12,560 by one and of course really quick. 47 00:02:12,949 --> 00:02:15,694 Okay, so here's the document and this document 48 00:02:15,742 --> 00:02:17,238 is also part of your handout. 49 00:02:17,264 --> 00:02:18,498 You could download it, you could 50 00:02:18,524 --> 00:02:20,938 review it after this lesson. 51 00:02:21,034 --> 00:02:23,778 So the primary administration responsibility is that 52 00:02:23,804 --> 00:02:25,834 you will be dealing with installing operating 53 00:02:25,882 --> 00:02:29,650 system, managing the hardware, firmware, service installation 54 00:02:29,710 --> 00:02:32,014 and configuration, upgrade Linux servers, 55 00:02:32,062 --> 00:02:34,446 we covered that, migrate operating system 56 00:02:34,508 --> 00:02:37,246 from older hardware to newer hardware. 57 00:02:37,378 --> 00:02:41,758 You could do that by moving, by installing 58 00:02:41,794 --> 00:02:44,482 a newer version of operating systems and newer 59 00:02:44,506 --> 00:02:47,434 hardware and moving all the application, patch management, 60 00:02:47,482 --> 00:02:49,254 we learned that from the yum command, third 61 00:02:49,292 --> 00:02:52,086 party software installation configuration that you're going to 62 00:02:52,088 --> 00:02:54,486 be dealing with many different applications that are 63 00:02:54,488 --> 00:02:56,540 going to run on your computer. 64 00:02:56,870 --> 00:02:58,534 Remember, we have a hardware, 65 00:02:58,642 --> 00:03:00,006 then we have operating system. 66 00:03:00,128 --> 00:03:03,418 Without the application, both of them are useless. 67 00:03:03,514 --> 00:03:06,054 So you do need applications to run on top of them. 68 00:03:06,152 --> 00:03:08,322 And once you run it, who manages that? 69 00:03:08,396 --> 00:03:10,206 You are going to be managing them. 70 00:03:10,388 --> 00:03:12,106 You're not going to be like really dealing 71 00:03:12,118 --> 00:03:15,378 with configuration off it or using them. 72 00:03:15,464 --> 00:03:20,154 The users are different as compared to you guys 73 00:03:20,192 --> 00:03:21,800 who are going to be installing it. 74 00:03:22,130 --> 00:03:24,766 Then different type of issues or troubleshooting that you're 75 00:03:24,778 --> 00:03:26,562 going to be dealing with almost every day. 76 00:03:26,636 --> 00:03:29,634 Like service is running slow, disk is down, NTP is not 77 00:03:29,672 --> 00:03:34,338 working, mount issues, cannot restart the service, can't get to 78 00:03:34,364 --> 00:03:37,086 the DNS, review all of them one by one. 79 00:03:37,148 --> 00:03:41,622 And I assure you, we covered almost 95% 80 00:03:41,696 --> 00:03:44,490 of all these issues in our training class. 81 00:03:44,600 --> 00:03:47,206 So cannot log in as root using SSH 82 00:03:47,278 --> 00:03:50,994 protocol, incorrect hostname, memory is high or full. 83 00:03:51,032 --> 00:03:52,050 What do you need to do? 84 00:03:52,160 --> 00:03:53,694 Backup is not working, of course, 85 00:03:53,732 --> 00:03:56,218 most of the time backup is a third party software. 86 00:03:56,314 --> 00:03:57,726 You're going to be learning that once you're going 87 00:03:57,728 --> 00:04:00,322 to be joining, setup cronjob or scheduled 88 00:04:00,346 --> 00:04:02,480 job, you're going to be setting those up. 89 00:04:02,870 --> 00:04:05,602 Then we have documentation. 90 00:04:05,686 --> 00:04:08,634 Now every job in IT specially I would 91 00:04:08,672 --> 00:04:12,082 say, requires you to do the documentation. 92 00:04:12,226 --> 00:04:14,922 What that documentation is, that if an issue 93 00:04:14,996 --> 00:04:17,418 comes in, you document it, how you resolve it. 94 00:04:17,504 --> 00:04:19,182 And if there's a new system to 95 00:04:19,196 --> 00:04:21,274 do the installation, you follow the documentation 96 00:04:21,322 --> 00:04:23,190 or you create your own documentation. 97 00:04:23,510 --> 00:04:25,618 Then you're going to be sitting down in the meeting. 98 00:04:25,654 --> 00:04:28,038 Your manager wants you to sit down, give them 99 00:04:28,064 --> 00:04:30,966 the progress report, what you did the whole week. 100 00:04:31,088 --> 00:04:32,754 Or you're probably going to be meeting with 101 00:04:32,792 --> 00:04:34,506 vendors who are going to be coming in 102 00:04:34,568 --> 00:04:37,402 with new technologies to introduce new technologies. 103 00:04:37,486 --> 00:04:39,380 So meeting is going to be happening almost 104 00:04:39,890 --> 00:04:41,838 at least two or three times a week, 105 00:04:41,864 --> 00:04:44,470 so expect that. Additional tools that you're 106 00:04:44,470 --> 00:04:46,198 going to be working with, like monitoring 107 00:04:46,234 --> 00:04:48,442 tools, there's going to be a monitoring 108 00:04:48,466 --> 00:04:51,258 tool that monitors your entire infrastructure, right? 109 00:04:51,344 --> 00:04:52,770 So who manages that tool? 110 00:04:52,820 --> 00:04:54,678 You manage that tool, 111 00:04:54,764 --> 00:04:57,018 documentation tool, ticketing system. 112 00:04:57,164 --> 00:04:59,358 Every issue that comes in most likely is 113 00:04:59,384 --> 00:05:02,110 going to be generated inside of a ticket. 114 00:05:02,230 --> 00:05:05,122 You get a ticket, you look at the ticket 115 00:05:05,206 --> 00:05:08,118 and then you resolve the issue, put in your 116 00:05:08,144 --> 00:05:10,266 resolution inside the ticket and close it. 117 00:05:10,328 --> 00:05:12,670 And that's also one of the ways the management 118 00:05:12,730 --> 00:05:16,798 actually kind of measures your performance, how many tickets 119 00:05:16,834 --> 00:05:19,138 you close, how fast you close the ticket. 120 00:05:19,234 --> 00:05:20,694 So this is a way for them 121 00:05:20,732 --> 00:05:24,646 to kind of quantify your performance. 122 00:05:24,778 --> 00:05:27,318 Then you have configuration tool, other tools like 123 00:05:27,344 --> 00:05:31,038 Redhat Satellite, Puppet, kickstart, Active Directory, all 124 00:05:31,124 --> 00:05:32,574 different types of tools you're going to be 125 00:05:32,612 --> 00:05:36,442 working with. Vendor relations, Redhat. 126 00:05:36,526 --> 00:05:38,362 If you're going to be working with Linux, most likely 127 00:05:38,386 --> 00:05:40,654 you're going to be dealing a lot with Redhat. 128 00:05:40,762 --> 00:05:42,714 So I would highly recommend you that 129 00:05:42,752 --> 00:05:45,898 you go over to every website listed 130 00:05:45,934 --> 00:05:49,590 here, register yourself there, sign up there. 131 00:05:49,640 --> 00:05:51,258 You will be getting started getting the 132 00:05:51,284 --> 00:05:53,826 new release, new updates and everything. 133 00:05:53,948 --> 00:05:57,140 Just stay ahead of all the technologies that they have. 134 00:05:57,890 --> 00:06:01,378 Redhat, HP, Dell, Cisco, VMWare, third party 135 00:06:01,414 --> 00:06:03,606 vendors, Microsoft, all these companies you're going to 136 00:06:03,608 --> 00:06:05,718 be dealing with almost every day. 137 00:06:05,804 --> 00:06:08,626 Because once the issue is not being resolved. 138 00:06:08,698 --> 00:06:11,554 Most likely you're going to be escalating to vendors. 139 00:06:11,722 --> 00:06:14,602 Then third party application support you are going to be providing. 140 00:06:14,626 --> 00:06:17,046 You're going to be dealing with licensing every 141 00:06:17,108 --> 00:06:19,338 product that you buy or every product that 142 00:06:19,364 --> 00:06:22,590 you have in your environment that you have 143 00:06:22,640 --> 00:06:25,434 installed, you have to pay for it. 144 00:06:25,472 --> 00:06:27,510 And it comes through the license, of course 145 00:06:27,560 --> 00:06:29,478 there is someone who has to manage it. 146 00:06:29,564 --> 00:06:33,238 Well sometimes managers manage those licenses. 147 00:06:33,274 --> 00:06:35,334 Sometimes they give their responsibility to 148 00:06:35,372 --> 00:06:37,074 system administrators who manage that. 149 00:06:37,172 --> 00:06:38,442 So keep that in mind. 150 00:06:38,576 --> 00:06:41,780 Other job related tasks are like 151 00:06:42,110 --> 00:06:43,520 you're going to be on call. 152 00:06:44,570 --> 00:06:48,066 What that means is, if a team has six people, 153 00:06:48,188 --> 00:06:50,840 you're going to be getting on call every 6th week. 154 00:06:52,370 --> 00:06:55,930 They're going to be giving you a phone, a laptop. 155 00:06:56,050 --> 00:06:58,014 When you are home or when you are home 156 00:06:58,052 --> 00:07:01,290 after hours or on the weekend an issue comes 157 00:07:01,340 --> 00:07:05,310 in, you have to be present, not at the 158 00:07:05,360 --> 00:07:09,402 office location but present to respond to that issue. 159 00:07:09,476 --> 00:07:11,202 So that is being on call. 160 00:07:11,396 --> 00:07:13,486 Be prepared for that. Recommendation, 161 00:07:13,558 --> 00:07:15,654 you're going to be recommending for new technology. 162 00:07:15,812 --> 00:07:17,302 How are you going to be recommending? 163 00:07:17,386 --> 00:07:19,954 Well you have to attend seminars. 164 00:07:20,062 --> 00:07:23,382 You have to attend and keep up 165 00:07:23,396 --> 00:07:24,810 to date with all the technology. 166 00:07:24,920 --> 00:07:27,270 As I said, sign up with all those vendors. 167 00:07:27,650 --> 00:07:28,782 Attend training. 168 00:07:28,916 --> 00:07:32,300 You're going to be going with a lot of training. 169 00:07:33,590 --> 00:07:35,658 The companies are going to be providing you 170 00:07:35,684 --> 00:07:39,678 trainings. Project management, evaluate third party tools, which 171 00:07:39,704 --> 00:07:42,510 is more of a POC related tasks. 172 00:07:43,070 --> 00:07:46,606 So these are some of the jobs 173 00:07:46,738 --> 00:07:49,460 duties that you're going to be working. 174 00:07:49,850 --> 00:07:51,654 There are more, there are 175 00:07:51,692 --> 00:07:53,422 less depending on the environment. 176 00:07:53,506 --> 00:07:55,486 Sometimes it's a smaller environment, 177 00:07:55,558 --> 00:07:57,046 sometimes it's a bigger. 178 00:07:57,178 --> 00:07:58,638 If it's a smaller, you might have to 179 00:07:58,664 --> 00:08:00,906 wear many different hats, meaning you're going to 180 00:08:00,908 --> 00:08:02,322 be doing a lot of stuff. 181 00:08:02,456 --> 00:08:03,474 But it's good for you 182 00:08:03,512 --> 00:08:05,482 because you're starting your career. 183 00:08:05,626 --> 00:08:08,322 But if you've been there you probably want to 184 00:08:08,456 --> 00:08:12,118 work for a bigger company that has a quite laid 185 00:08:12,154 --> 00:08:15,922 out infrastructure in their team and probably your duty 186 00:08:15,946 --> 00:08:17,874 is going to be separated from each other. 187 00:08:17,972 --> 00:08:19,194 So that's what about it. 188 00:08:19,292 --> 00:08:23,861 So I hope you got the gist of it and good luck. 189 00:08:23,861 --> 00:08:25,365 [No audio]